While you respond to that, here's what you need to do: Have you attempted to reset the printer to ensure there are no excessive static on the device causing such issues?ĭid you install the drivers/software for the printer? I would like to take a moment and thank you for using this forum, it is a great place to find answers.Īs I understand you are unable to print as it normally does, (Since the diagnostic page prints fine, it confirms that its not a hardware issue, so please bear with me and follow the below steps)ĭon't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.
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